Recalls / 2009-05-22
Samsung Recalls to Upgrade Certain Cell Phones; Could Fail to Reach Emergency 911 in a No-Service Area
09744 · Recalled 2009-05-22 · CPSC page
Description
This recall involves "Jitterbug" cell phones model numbers SPH-a110 and SPH-a120 with standard key pads and version BB14 software. No other Samsung wireless phones or software versions are included in this recall.
Hazards
The recalled cell phones that are in a no-service area and display an "out of range, try again later" message could fail to connect to emergency 911.
Reported injuries
None reported.
Remedy
Samsung and Jitterbug are directly contacting consumers to schedule a free software upgrade. Consumers should call Samsung if they have not already been contacted.
Products
| Name | Model | Units |
|---|---|---|
| Samsung "Jitterbug" Cell Phones | About 160,000 |
Parties
- Manufacturer
- Samsung Telecommunications America
- Distributor
- GreatCall d/b/a Jitterbug, of San Diego, Calif.
- Made in
- South Korea
- Sold at
- Directly to consumers through targeted national advertisements, publications, electronics, drug, on the Web at www.jitterbug.com
Consumer contact
For additional information, contact Samsung toll-free at (866) 304-4980 between 7 a.m. and 9 p.m. CT Monday through Friday, and on Saturday between 9 a.m. and 6 p.m. CT, or visit the firm's Web site at www.samsung.com
More images
Source: CPSC recall 09744. Inclusion in this database is not legal or medical advice.