Recalls / 2016-02-02
Microsoft Recalls AC Power Cords for Surface Pro Devices Due to Fire, Shock Hazards
16089 · Recalled 2016-02-02 · CPSC page
Description
This recall involves AC power cords sold with Microsoft Surface Pro, Surface Pro 2 and Surface Pro 3 computers before March 15, 2015. Surface Pro and Surface Pro 2 devices have a black case with the product name on the back of the device toward the bottom. Surface Pro 3 computers have a silver case with "Windows 8 Pro" on the back of the device under the kickstand. This recall also involves accessory power supply units that include an AC power cord sold separately before March 15, 2015. The recalled power cords do not have a 1/8-inch sleeve on the cord on the end that connects to the power supply.
Hazards
Reported injuries
Remedy
Products
| Name | Model | Units |
|---|---|---|
| AC Power cords | About 2.25 million (in addition, about 190,000 were sold in Canada) |
Parties
- Importer
- Microsoft Corp., of Redmond, Wash
- Distributor
- Microsoft Corp., of Redmond, Wash
- Made in
- China, Taiwan, United Kingdom
- Sold at
- Microsoft stores, Best Buy, Costco, other, online at www.microsoft.com, from February 2013 through March 15, 2015 for, 000 for the Surface Pro computer, between $64, $80 for the power supply unit sold separately.
Consumer contact
Microsoft toll-free at 855-327-7780 from 8 a.m. to 5 p.m. PT Monday through Friday or online at www.microsoft.com and click on Support, then Surface Support, then All Surface Support, then see Power Cords for more information
More images
Source: CPSC recall 16089. Inclusion in this database is not legal or medical advice.