Recalls / 2016-03-30

Toshiba Recalls Laptop Computer Battery Packs Due to Burn and Fire Hazards

16131 · Recalled 2016-03-30 · CPSC page

Description

This recall involves Panasonic lithium-ion battery packs installed in 39 models of Toshiba Portege, Satellite, and Tecra laptops. The battery packs were also sold separately and also installed by Toshiba as part of a repair. Battery packs included in this recall have part numbers that begin with G71C (G71C*******). Part numbers are printed on the battery pack. A complete list of battery pack part numbers included in this recall can be found on the firm's website at http://go.toshiba.com/battery.

Hazards

The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers.

Reported injuries

The firm has received four reports of the battery packs overheating and melting. No injuries have been reported.

Remedy

Consumers should immediately go to the firm's website and click on the battery pack utility link in the first shadowed box on the page. Consumers can also perform a manual check using the laptop and battery pack's model, part and serial numbers. If it is part of the recall, consumers should power off the laptop, remove the battery and follow the instructions to obtain a free replacement battery pack. Until a replacement battery pack is received, consumers should use the laptop by plugging into AC power only.

Products

Name	Model	Units
Panasonic battery packs used in Toshiba laptop computers		About 91,000 (in addition, 10,000 were sold in Canada)

Parties

Manufacturer: Panasonic
Importer: Toshiba America Information Systems Inc., of Irvine, Calif.
Made in: China, Japan
Sold at: Office Depot, Staples, other electronics, online at Toshibadirect.com, other websites, 000 for the laptop, between $70, $130 for the battery pack.

Consumer contact

Toshiba America Information Systems Inc. toll-free at 866-224-1346 any day between 5 a.m. and 11 p.m. PT, online at www.us.toshiba.com and click on "Consumer Notices" under the Support heading at the bottom of the page or at http://go.toshiba.com/battery.

More images

Source: CPSC recall 16131. Inclusion in this database is not legal or medical advice.