Recalls / 2016-09-20

Denon Recalls Rechargeable Battery Packs Due to Fire and Burn Hazards

16267 · Recalled 2016-09-20 · CPSC page

Recalled Denon’s HEOS 1 Go Pack lithium-ion rechargeable battery packs

Description

This recall involves Denon's HEOS 1 Go Pack lithium-ion rechargeable battery packs for wireless speakers. Only HEOS 1 Go Packs with a 10-character alpha-numeric serial number beginning with 5 or 601G91 and ending with 3517 through 4004 are included in the recall; the battery packs are black or white, hexagon-shaped and have four blue LED lights and a power button. HEOS, the model and serial numbers are printed on the bottom. Only the speaker battery is being recalled.

Hazards

The battery can overheat, posing a fire and burn hazards

Reported injuries

None reported

Remedy

Consumers should immediately stop using the recalled battery packs and contact Denon for a free replacement battery pack, including shipping.

Products

Name	Model	Units
HEOS 1 Go Pack rechargeable battery packs		About 3,400 (in addition, 240 were sold in Canada)

Parties

Importer: Denon Electronics (USA) LLC, of Mahwah, N.J.
Made in: China
Sold at: Best Buy (Magnolia), Brookstone, online at BestBuy.com, Amazon.com

Consumer contact

Denon toll-free at 844 -759-1987 from 10 a.m. to 10 p.m. ET Monday through Friday and 12 p.m. to 8 p.m. ET on Saturday or online at https://usa.denon.com and click on "Product Recall Information" at the bottom of the page.

More images

HEOS, the model and serial numbers are located on bottom of base

Source: CPSC recall 16267. Inclusion in this database is not legal or medical advice.