Recalls / 2018-02-06
Tiffany & Co. Recalls Crystal Mugs Due to Burn and Laceration Hazards (Recall Alert)
18722 · Recalled 2018-02-06 · CPSC page
Description
The recall involves the 11 ounce Wheat Leaf crystal glass mugs. The mugs measure about 3.5 inches tall and 3 inches in diameter, with a handle. They are clear with a wheat leaf pattern etched into the glass. The mugs have a blue sticker stating "TIFFANY & CO. Made in Slovenia. CRYSTAL GLASS." "TIFFANY & CO. 13559" appears on the bottom of the mugs.
Hazards
The mugs can crack or break when used with or exposed to hot liquids, posing burn and laceration hazards.
Reported injuries
Tiffany & Co. has received six reports of the mug breaking when hot liquid was poured into it. No injuries have been reported.
Remedy
Consumers should immediately stop using the recalled mugs and contact Tiffany & Co. for a full refund plus a $100 gift card. Consumers can return the mug for a refund and gift card through one of three options: 1) return the product to a local Tiffany & Co. store 2) return the mug using a pre-paid return shipping label provided by the firm or 3) contact Tiffany & Co. to dispatch a shipping carrier to the consumer's location to pick up the mug. If broken, do not attempt to return the mug. Carefully dispose of the glass and contact Tiffany & Co. for the refund and gift card. Tiffany is directly contacting consumers who purchased the recalled mugs.
Products
| Name | Model | Units |
|---|---|---|
| Wheat Leaf Crystal Mugs | About 3,300 |
Parties
- Manufacturer
- STEKLARNA ROGAŠKA D.D.
- Importer
- Tiffany and Company, of New York, N.Y.
- Distributor
- Tiffany and Company U.S. Sales, LLC., of New York, N.Y., doing business as TIFFANY & CO
- Made in
- Slovenia
- Sold at
- Tiffany & Co. stores, online at www.tiffany.com, in the Tiffany & Co. 2017 Home, Accessories catalog, through the "Tiffany For Business" sales channel in the U.S.
Consumer contact
Tiffany & Co. at 800-843-3269 from 8 a.m. until midnight ET Monday through Friday, and 8 a.m. until 8 p.m. ET on weekends, or online at www.tiffany.com and click on Frequently Asked Questions for more information.
Source: CPSC recall 18722. Inclusion in this database is not legal or medical advice.