Recalls / 2019-08-28

Whirlpool Recalls Glass Cooktops with Touch Controls Due to Burn and Fire Hazards

19189 · Recalled 2019-08-28 · CPSC page

Description

This recall involves cooktops with a glass cooking surface, touch controls, radiant and downdraft radiant models sold under the Whirlpool, KitchenAid and JennAir brands with the following model numbers. They were manufactured from December 2016 through July 2019. The brand name is printed on the cooktop and the model number and serial numbers are printed on the underside of the cooktop. The model numbers beginning with K are KitchenAid models, the model numbers beginning with W are Whirlpool models, and the model numbers beginning with J are JennAir models. Model Numbers Radiant Model Numbers Begin With: KCES950HSS KCES950HBL KCES956HSS KCES956HBL WCE97US0HS WCE97US0HB WCE97US6HS WCE97US6HB JEC4430HS JEC4430HB JEC4536HS JEC4536HB JEC4424HB Downdraft Radiant Model Numbers Begin With: JED4430GB JED4536GB JED4430GS JED4536GS

Hazards

The recalled cooktop surface elements can turn on by themselves, posing burn and fire hazards.

Reported injuries

Whirlpool Corporation has received 133 reports of incidents involving the cooktop surface elements turning on by themselves. This resulted in 14 reports, including 13 in the U.S. and 1 in Canada, of heat damage to nearby items and four reports of items catching on fire, including one report of property damage. Two minor burn injuries have been reported.

Remedy

Consumers should immediately contact Whirlpool to arrange for a free installation of a replacement cooktop. When not in use, turn the unit off at the circuit breaker. Do not leave flammable materials or empty cookware on or near the cooktop.

Products

Name	Model	Units
Whirlpool, KitchenAid and JennAir brand glass cooktops with touch controls		About 26,300 (In addition about 2,800 units were sold in Canada and 128 units in Mexico)

Parties

Manufacturer: Whirlpool Corporation
Made in: United States
Sold at: Lowe's, The Home Depot, Best Buy, other home improvement, home appliance, other stores, online, 150, 500.

Consumer contact

Whirlpool toll-free at 888-900-7897 from 8 a.m. to 8 p.m. ET Monday through Friday, or online at repair.whirlpoolcorp.com. Consumers can also visit either www.whirlpool.com, www.kitchenaid.com, or www.jennair.com and click on “Recall Information” at the bottom of the page for more information.

More images

Source: CPSC recall 19189. Inclusion in this database is not legal or medical advice.