Recalls / 2019-08-30

GreatCall Recalls Lively Mobile Plus Emergency Alert Device Due to Risk of Call Button Failing in an Emergency (Recall Alert)

19775 · Recalled 2019-08-30 · CPSC page

Description

This recall involves Lively Mobile Plus model GCR4 emergency alert devices manufactured between January and April 2019. The recalled devices are silver and black and have "GreatCall" printed near the top of the front of the device. The model number GCR4 is printed on the back and the date code 19.01 or 19.03 is printed on the bar code label of the device. The device is worn on a magnetic lanyard around a consumer's neck for fall detection or clips onto a consumer's purse, belt, or pocket, and is used to communicate in an emergency or for other assistance.

Hazards

The call button can fail when pushed by the consumer in an emergency.

Reported injuries

None reported.

Remedy

Consumers should immediately stop using Lively Mobile Plus and contact GreatCall to receive a full refund. GreatCall is contacting all known purchasers directly.

Products

Name	Model	Units
Lively Mobile Plus Emergency Alert Devices		About 44,300

Parties

Manufacturers: Borqs Hong Kong Limited, Shenzhen Saidaxin Technology Co. Ltd.
Importer: GreatCall Inc., of San Diego, California
Made in: China
Sold at: Best Buy, Walmart, online at www.greatcall.com, www.amazon.com, $50.

Consumer contact

GreatCall at 800-359-1791 from 5 a.m. to 8 p.m. PT daily, email at customerservice@greatcall.com or online at www.greatcall.com and click on Product Support for more information.

More images

Photo of label on back of recalled device

Source: CPSC recall 19775. Inclusion in this database is not legal or medical advice.