Recalls / 2020-09-09

WHILL Recalls WHILL Personal Electric Vehicles Due to Crash and Injury Hazards

20177 · Recalled 2020-09-09 · CPSC page

Description

This recall involves WHILL Model Ci. The product is a personal mobility device that is powered by a lithium ion battery, is occupant-controlled and motorized. The serial number of the recalled device ranges from C_1711188_US to C_1909011_US. The serial number label is located on the seat assembly. WHILL and Model Ci are printed on the battery compartment. The vehicles have one chair with a platform and four wheels. The chairs are black and the arm covers come in white, red, blue and black colors.

Hazards

The vehicle's control pad can malfunction causing the power to turn on/off and the speed to increase/decrease, posing crash and injury hazards.

Reported injuries

There have been 15 reports of device malfunctions. No injuries have been reported.

Remedy

Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad.

Products

Name	Model	Units
WHILL Personal Electric Vehicles, Model Ci		About 1,160

Parties

Manufacturer: WHILL, Inc. (Japan)
Importer: WHILL, Inc. (USA), of San Mateo, Calif.
Made in: Taiwan
Sold at: Online at spinlife.com, scootaround.com, accessnsm.com, topmobility.com, other retailers from November 2017 through September 2019 for about $4, 500.

Consumer contact

WHILL toll-free at 844-699-4455, email at na.team@whill.inc or online at https://whill.us/ and click on “Contact” and then “Support” for more information.

More images

Location of the control pad subassembly on the recalled product

Location of the serial number on the recalled product

Source: CPSC recall 20177. Inclusion in this database is not legal or medical advice.