CPSC Recalls

Recalls / 2020-11-10

Ring Recalls Video Doorbells (2nd Generation) Due to Fire Hazard

21028 · Recalled 2020-11-10 · CPSC page

Recalled Ring Video Doorbell (2nd Generation)
Recalled Ring Video Doorbell (2nd Generation)

Description

This recall involves Ring Video Doorbell (2nd Generation), model number 5UM5E5 smart doorbell cameras. The video doorbells have a blue ring at the front and come in two colors: "satin nickel" (black and silver) and "venetian bronze" (black and bronze). They were sold with a mounting bracket and a USB charging cable. The two-way audio doorbell can be hardwired or battery-powered and supports night vision. The Ring logo is printed on the bottom front of the doorbell and the model and S/N are on a label on the back of the doorbell and the outer packaging. Consumers can determine if their doorbell is included in this recall by entering the doorbell's serial number at http://support.ring.com/ring-2nd-gen-recall. Only Ring Video Doorbell (2nd Generation) models with certain serial numbers are included.

Hazards

The video doorbell's battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards.

Reported injuries

Ring has received 85 incident reports of incorrect doorbell screws installed with 23 of those doorbells igniting, resulting in minor property damage. The firm has received eight reports of minor burns.

Remedy

Consumers should immediately stop installing the recalled video doorbells and contact Ring for revised installation instructions or download them here. Consumers can check if their video doorbell is part of this recall through Ring's website or app.

Products

NameModelUnits
Ring Video Doorbells (2nd Generation)About 350,000 (In addition, about 8,700 were sold in Canada)

Parties

Importer
Ring LLC, of Santa Monica, Calif.
Made in
China
Sold at
Electronics, home goods, online at Amazon.com, Ring.com

Consumer contact

Ring at 800-656-1918 from 5 a.m. to 9 p.m. PT, seven days a week, or at www.Ring.com and click on Help then on Installation Services for more information.

More images

The model and serial number are printed on a label on the back of the doorbell.
The model and serial number are printed on a label on the back of the doorbell.
The serial number can also be found on the product packaging.
The serial number can also be found on the product packaging.

Source: CPSC recall 21028. Inclusion in this database is not legal or medical advice.