Recalls / 2021-08-04

LG Energy Solution Michigan Recalls Home Energy Storage Batteries Due to Fire Hazard

21175 · Recalled 2021-08-04 · CPSC page

Description

This recall involves LG Chem Model RESU 10H lithium-ion storage batteries that were installed as part of a residential energy solar panel system. The recalled batteries allow owners to capture and store energy from the solar panels. The batteries are wall mounted and measure about 29 by 36 by 8 inches. They weigh roughly 220 pounds. The LG logo is located on the top left side of the front panel. The serial number of the recalled product begins with R15563P3 and is located behind the access door of the RESU home battery.

Hazards

The home batteries can overheat, posing a risk of fire and emission of harmful smoke.

Reported injuries

The firm has received five reports of the lithium storage batteries smoking and catching on fire, resulting in property damage and one injury.

Remedy

Consumers with recalled batteries should immediately contact LG Energy Solution Michigan to schedule a free replacement. LG Energy Solution Michigan will arrange for modifications to recalled batteries that are connected online to reduce the risk of overheating until they can be replaced with new batteries. LG Energy Solution Michigan, its distributors, and its installers also are attempting to contact owners directly.

Products

Name	Model	Units
LG Chem "RESU10H" Lithium-Ion Residential Energy Storage System Batteries		About 10,000 (In addition, 2017-2019 RESU 10H were previously recalled for a fire hazard on December 16, 2020.)

Parties

Importer: LG Energy Solution Michigan, Inc., of Holland, Mich. (formerly LG Chem Michigan Inc.), a wholly-owned subsidiary of LG Energy Solution, Ltd. (in turn a wholly-owned subsidiary of LG Chem Ltd.)
Made in: Korea
Sold at: Various distributors of solar energy storage systems nationwide, including, but not limited to Sunrun, AEE Solar, Baywa, CED, Krannich, Independent Electric Supply, Inter Island Solar Supply, 000.

Consumer contact

LG Energy Solution Michigan toll-free at 888-737-8104 from 9 a.m. to 5 p.m. ET Monday through Friday, email at RESUservice@lgensol.com, or online at www.lgessbattery.com/us or https://www.lgessbattery.com/us/main/main.lg and click on "Battery Recall: Free Replacement Campaign" for more information.

More images

The serial number label is located behind the access door of the recalled RESU 10H home battery.

Source: CPSC recall 21175. Inclusion in this database is not legal or medical advice.