Recalls / 2022-08-18

ASUS Computer International Recalls ASUS ROG Maximus Z690 Hero Motherboards Due to Fire and Burn Hazards

22201 · Recalled 2022-08-18 · CPSC page

Recalled 2021 ASUS ROG Maximus Z690 Hero Motherboard

Description

This recall involves ASUS ROG Maximus Z690 Hero computer motherboards sold separately for computers. The recalled motherboards have part number 90MB18E0-MVAAY0. Affected units have a serial number that starts with MA, MB, and MC, which indicates the manufacture year in 2021. The part number is located next to the 24-pin power connector on a white label on the bottom side of the motherboard and on the packaging. Detailed instructions to determine if the motherboard is included in this recall can be found on the firm's website at https://www.asus.com/support/rog-maximus-z690-hero-checking.

Hazards

A capacitor on the motherboard was installed in a reverse position which can lead to a short circuit, overheating or melting, posing fire and burn hazards.

Reported injuries

ASUS Computer International has received 10 reports of the motherboards overheating and melting. No injuries have been reported.

Remedy

Consumers should immediately stop using the recalled motherboard and visit https://www.asus.com/us/site/recalls for instruction on how to return the product for a free replacement, including shipping.

Products

Name	Model	Units
ASUS ROG Maximus Z690 Hero Motherboards		About 10,000

Parties

Manufacturer: Lite-On Vietnam Co. Ltd. (Cong Ty Tnhh Lite On Vietnam)
Importer: ASUS Computer International, of Fremont, California
Made in: Vietnam
Sold at: Best Buy, Micro Center, online at Newegg, Amazon.com

Consumer contact

ASUS Computer International toll-free at 888-363-1885 from 9 a.m. to 12 a.m. ET Monday through Friday, online at https://www.asus.com/us/site/recalls or https://www.asus.com/us/ and click on "Recalls" at the bottom of the page for more information.

More images

Source: CPSC recall 22201. Inclusion in this database is not legal or medical advice.