Recalls / 2023-04-13

Moen Recalls Flo Battery Back-Ups for Flo Smart Water Monitors Due to Fire Hazard

23178 · Recalled 2023-04-13 · CPSC page

Recalled Flo Lithium-Ion Battery Back-Up

Description

This recall involves the Flo Smart Water Monitor Lithium-Ion Battery Back-Ups. The Flo Water Monitor Battery Backup device was an optional add-on accessory that could be purchased separately to extend certain features of Moen's Flo Smart Water Monitor and Shutoff in the event of a power disruption. Only the battery back-up is being recalled. The dark gray rectangular battery has the FLO logo printed on the lower right-hand side. A sticker showing the status of the light on battery is printed on the lower left-hand side as well as model number 920-001.

Hazards

The lithium-ion battery back-up can overheat, posing a fire hazard.

Reported injuries

There have been three reports of backup batteries that have overheated and caught fire. No injuries have been reported, but minor property damage has been reported.

Remedy

Consumers should immediately unplug and stop using their recalled battery back-up and contact Moen for instructions to disable their battery back-up before disposing of the unit in accordance with applicable laws for the disposal of lithium-ion batteries.

Products

Name	Model	Units
Flo Smart Water Monitor Lithium-Ion Battery Back-Ups		About 10,000 (In addition, about 14 units sold in Canada)

Parties

Manufacturer: Moen Incorporated
Distributor: Moen Incorporated, of North Olmsted, Ohio
Made in: China
Sold at: Lowe's, The Home Depot, other, online including at Amazon.com

Consumer contact

Moen Incorporated toll-free at 844-633-8356 from 8 a.m. to 8 p.m. ET Monday through Friday and from 11 a.m. to 8 p.m. ET Saturday, or online at https://www.moen.com/product-safety-recalls/flo-lithium-ion-battery-backup-model-920-001 or https://www.moen.com and click on "Product Safety Recalls" for more information.

Source: CPSC recall 23178. Inclusion in this database is not legal or medical advice.