Recalls / 2023-09-21

Shimano Recalls Cranksets for Bicycles Due to Crash Hazard

23294 · Recalled 2023-09-21 · CPSC page

Recalled Shimano Hollowtech Road location of two-letter date code on crank arm

Description

This recall involves Shimano Ultegra FC-6800, Dura-Ace FC-9000, Ultegra FC-R8000, Dura-Ace FC-R9100 and FC-R9100P 11-Speed Bonded Hollowtech Road Cranksets manufactured prior to July 2019 sold individually and on bicycles sold by other manufacturers such as Trek and Specialized. A crankset is the component of the bicycle that the chain and pedals attach to for pedaling. The recalled models have printed 'Ultegra' or Dura Ace' logos on the arm. The affected models are pre-July 2019 production and have the following two letter production code on backside of the crank arm where the pedals are attached: KF, KG, KH, KI, KJ, KK, KL, LA, LB, LC, LD, LE, LF, LG, LH, LI, LJ, LK, LL, MA, MB, MC, MD, ME, MF, MG, MH, MI, MJ, MK, ML, NA, NB, NC, ND, NE, NF, NG, NH, NI, NJ, NK, NL, OA, OB, OC, OD, OE, OF, OG, OH, OI, OJ, OK, OL, PA, PB, PC, PD, PE, PF, PG, PH, PI, PJ, PK, PL, QA, QB, QC, QD, QE, QF, QG, QH, QI, QJ, QK, QL, RA, RB, RC, RD, RE, and RF.

Hazards

The recalled bonded crank parts can separate and break, posing a crash hazard to consumers.

Reported injuries

The firm has received 4,519 incidents of cranksets separating, and six reported injuries, including bone fractures, joint displacement and lacerations.

Remedy

Consumers should immediately stop using the cranksets manufactured before July 1, 2019, and contact an authorized Shimano dealer to schedule a free crankset inspection. Only consumers whose cranksets show signs of bonding separation or delamination during the inspection will be provided a free replacement crankset and installation.

Products

Name	Model	Units
11-Speed Bonded Hollowtech II Road Cranksets		About 680,000 (In addition, 80,000 were sold in Canada)

Parties

Distributor: Shimano North America Bicycle Inc., of Irvine, California
Made in: Japan
Sold at: Bicycle from January 2012 through August 2023 for between $270, 500.

Consumer contact

Shimano toll-free at 844-776-0315 from 8 a.m. to 5 p.m. PT Monday through Friday or online at https://bike.shimano.com/en-US/information/customer-services.html or https://bike.shimano.com/en-US/home.html and click "Information" then "Safety Recalls" at the top of the page for more information.

More images

Recalled Shimano Hollowtech Road Ultegra FC-6800 Crankset

Recalled Shimano Hollowtech Road Dura-Ace FC-9000 Crankset

Recalled Shimano Hollowtech Road Ultegra FC-R8000 Crankset

Recalled Shimano Hollowtech Road Dura-Ace FC-R9100P Crankset

Recalled Shimano Hollowtech Road Dura-Ace FC-R9100 Crankset

Source: CPSC recall 23294. Inclusion in this database is not legal or medical advice.