CPSC Recalls

Recalls / 2023-02-09

Chamberlain Group Recalls LiftMaster myQ Garage Door Control Panels Due to Entrapment Hazard (Recall Alert)

23725 · Recalled 2023-02-09 · CPSC page

Recalled LiftMaster garage door control panel
Recalled LiftMaster garage door control panel

Description

This recall involves LiftMaster myQ garage door control panels, sold individually or with wall-mount residential jackshaft garage door openers. LiftMaster and myQ are printed on the front of the black control panels. The recalled control panels were manufactured between March 2022 and October 2022. The manufacture date, in MM/YY format, the model number and the UPC code are printed on a label located on the back of the unit. The following are the model numbers and UPC codes included in this recall: Model Numbers UPC Codes 8500MC 012381203536 8500CMC 012381203529 8500RGDMC 012381203543 RJO20MC 012381188246 RJO20CMC 012381191277 RJO20CHMC 012381191277 889LMMC 012381203611 889RGDMC 012381203628 041A7928-3MC 012381204304

Hazards

The control panel's secondary entrapment protection system can fail causing the garage door to close even with an obstruction present, posing an entrapment hazard.

Reported injuries

None reported in the U.S.

Remedy

Consumers should immediately contact the Chamberlain Group to receive a free repair kit, including shipping. The repair kit consists of a replacement garage door control panel and installation instructions. Installation instructions can also be found at https://support.chamberlaingroup.com. Chamberlain Group is contacting all known purchasers directly.

Products

NameModelUnits
LiftMaster myQ Garage Door Control PanelsAbout 96,400 (In addition, about 19,300 were sold in Canada)

Parties

Manufacturer
Grupo Chamberlain S.de R.L. de C.V.
Importer
Chamberlain Group LLC, owner of the LiftMaster brand, of Oak Brook, Illinois
Made in
Mexico
Sold at
Online, in stores at The Home Depot, Lowes, Menards, other stores, distributors nationwide, when sold as an accessory, between $500, $700, when sold as a bundle.

Consumer contact

Chamberlain toll-free at 833-775-1951 from 9 a.m. to 5 p.m. CT Monday through Friday, or register to participate in the recall by filling out the form online at https://support.chamberlaingroup.com, www.liftmaster.com and click Help & Support at the top of the page, or https://support.chamberlaingroup.com/s/889LMMC-041A7928-3MC-warranty-replacement for more information.

More images

Manufacture date, model number and the UPC code location
Manufacture date, model number and the UPC code location

Source: CPSC recall 23725. Inclusion in this database is not legal or medical advice.