CPSC Recalls

Recalls / 2024-02-01

BISSELL Recalls Multi Reach Hand and Floor Vacuum Cleaners Due to Fire Hazard

24107 · Recalled 2024-02-01 · CPSC page

Recalled BISSELL Multi Reach Hand and Floor Vacuum Cleaner with floor attachment
Recalled BISSELL Multi Reach Hand and Floor Vacuum Cleaner with floor attachment

Description

This recall involves BISSELL Multi Reach Hand and Floor Vacuum Cleaners models 1985, 19851 (also called Multi Auto), 19859, 1985T, 2151, 21512, 21513, 21517, 21518, 21519, 2151A, 2151T, 2151W, 2151V. "Multi Reach" is printed on the hand vacuum portion of the product. The vacuum cleaners were sold in a variety of colors. The model numbers are printed on the product rating label located behind the dirt tank. Note: Recalled lithium-ion batteries should be disposed of in accordance with any local and state ordinances, following the procedures established by your municipal recycling center for damaged/defective/recalled lithium batteries, because these potentially hazardous batteries must be handled differently than other batteries. Do not throw this recalled battery in the trash. Do not deposit this recalled battery in used battery recycling boxes found at various retail and home improvement stores.

Hazards

The vacuum's battery pack can overheat and smoke, posing a fire hazard.

Reported injuries

BISSELL has received 17 reports of the recalled vacuum cleaners smoking and emitting a burning odor. Six of the reports included the battery pack catching fire, three of which resulted in minor property damage and two resulting in minor burn injuries.

Remedy

Consumers should immediately stop using the recalled vacuums and contact BISSELL for instructions on how to deplete the charge on the battery and receive a free replacement vacuum. Recalled lithium-ion batteries should be disposed of in accordance with any local and state laws and not in the trash.

Products

NameModelUnits
BISSELL® brand Multi Reach Hand and Floor Vacuum CleanersAbout 142,000 (In addition, about 14,600 were sold in Canada)

Parties

Importer
BISSELL Homecare Inc., of Grand Rapids, Michigan
Made in
China
Sold at
Lowe's, Macy's, Kohl's, Target, Walmart, Best Buy, other, online at www.bissell.com, www.amazon.com, www.hsn.com, other sellers from August 2016 through December 2022 for between $110, $270.

Consumer contact

Contact BISSELL toll-free at 855-417-7001 from 9 a.m. to 9 p.m. ET Monday through Friday and 9 a.m. to 8 p.m. ET on Saturday, or email at RecallNA@bissell.com or online at www.BISSELL.com/recall or www.BISSELL.com and click on "Product Recalls" located under the "Support Resources" column at the bottom of the page for more information.

More images

Recalled BISSELL Multi Reach Hand and Floor Vacuum Cleaner with handheld attachment
Recalled BISSELL Multi Reach Hand and Floor Vacuum Cleaner with handheld attachment
Location of the dirt tank
Location of the dirt tank
Product rating label located behind the dirt tank
Product rating label located behind the dirt tank
A close up of the product rating label behind the dirt tank. The arrow is pointing to the model number
A close up of the product rating label behind the dirt tank. The arrow is pointing to the model number

Source: CPSC recall 24107. Inclusion in this database is not legal or medical advice.