Recalls / 2024-08-08

Samsung Recalls Slide-In Electric Ranges Due to Fire Hazard

24335 · Recalled 2024-08-08 · CPSC page

Samsung Slide-In Electric Range Model NE58F9500SS/AA

Description

This recall involves Samsung Electric Slide-In Ranges with the model numbers below. The model number is located on the ranges on the inside upper left corner of the oven door or inside the storage bin located on the bottom of the oven. Recalled Model Numbers NE58K9430SS/AA NE58N9430SG/AA NE58R9431SG/AA NE58R9431SS/AA NE58R9431ST/AA NE58F9500SS/AA NE58K9500SG/AA NE58F9710WS/AA NE58K9850WS/AA NE58K9850WG/AA NE58K9852WG/AA NE58H9950WS/AA NE58R9311SS/AA NE63T8111SG/AA NE63T8111SS/AA NE63T8311SG/AA NE63T8311SS/AA NE63BG8315SSAA NE63CB831512AA NE63BB851112AA NE63T8511SG/AA NE63T8511SS/AA NE63T8511ST/AA NE63A8711QN/AA NE63BB871112AA NE63T8711SG/AA NE63T8711SS/AA NE63T8711ST/AA NE63T8751SG/AA NE63T8751SS/AA

Hazards

Front-mounted knobs on the ranges can be activated by accidental contact by humans or pets, posing a fire hazard.

Reported injuries

Samsung has received over 300 reports of unintentional activation of the front-mounted knobs by humans or pets since 2013. These ranges have been involved in approximately 250 fires. At least 18 fires caused extensive property damage. Approximately 40 injuries have been reported, eight of which required medical attention, and there have been reports of seven fires involving pet deaths.

Remedy

Consumers should contact Samsung to receive a free set of knob locks or covers compatible with their model of electric slide-in range to install. Consumers using the recalled ranges without knob locks or covers are cautioned to keep children and pets away from the knobs, to check the range knobs to ensure they are off before leaving the home or going to bed, and to not leave objects on the range when the range is not in use. Consumers with Wi-Fi enabled ranges can enable the "Cooktop On" notification on the Samsung SmartThings app to receive alerts on their smartphone when a cooktop burner is turned on.

Products

Name	Model	Units
Slide-in Electric Ranges		About 1,120,905

Parties

Manufacturer: Samsung Electronics America Inc.
Made in: Thailand
Sold at: Best Buy, Costco, The Home Depot, Lowe's, other appliance, online at Samsung.com. Depending upon the model, the ranges were sold, 250, 050.

Consumer contact

Samsung toll-free at 833-775-0120 from 9 a.m. to 8 p.m. ET Monday through Friday, email at rangesupport@sea.samsung.com, or at samsung.com/us/support/range-knob-kit to request free knob locks.

More images

Samsung Slide-In Electric Range Model NE63A8711QN/AA

Samsung Electric Range Model NE58K9850WS/AA

Samsung Electric Range Model NE63T8111SS/AA

Source: CPSC recall 24335. Inclusion in this database is not legal or medical advice.