Recalls / 2024-10-31

Humane Recalls Charge Case Accessory for Ai Pin Due to Lithium Battery Fire Hazard

25026 · Recalled 2024-10-31 · CPSC page

Description

This recall involves the Humane Charge Case Accessory. The Charge Case Accessory charges the Humane Ai Pin. The Ai Pin is an AI-powered multi-modal wearable device. The Charge Case Accessory contains a lithium polymer rechargeable battery pack that is charged via a USB-C charge port. The Charge Case Accessory is chrome with the Humane logo in gray on the back of the case. The Charge Case Accessory measures about 2 ¾ x 1 ½ x 2 ¼ inches. This recall only includes the Humane Charge Case Accessory and no other Humane products.

Hazards

The lithium battery in the recalled Charge Case Accessory can overheat, posing a fire hazard.

Reported injuries

The firm has received one report of a charge case overheating and melting during charging. No injuries or property damage have been reported.

Remedy

Consumers should immediately stop using the recalled Charge Case Accessory and contact Humane to receive a full refund or free replacement. Consumers will have the option to receive a refund or a replacement Charge Case Accessory. Consumers who purchased the Charge Case Accessory will receive a $149 refund, while consumers who purchased the Charge Case as part of the Ai Pin Complete System will receive a $129 refund. The approved replacement Charge Case Accessory will be available in approximately 3 to 6 months. Consumers should dispose of the product in accordance with any local and state laws, and not in the trash.

Products

Name	Model	Units
Humane Charge Case Accessory for Ai Pin		About 10,500

Parties

Importer: Humane Inc., of San Francisco, California
Made in: China
Sold at: Online at humane.com, $800, sold separately for about $150.

Consumer contact

Humane toll-free at 844-481-1900 from 9 a.m. to 5 p.m. PT Monday through Friday, email at recall@humane.com, or online at https://humane.com/ccrecall or at https://humane.com/aipin and click "Charge Case Recall" at the bottom of the page.

More images

Source: CPSC recall 25026. Inclusion in this database is not legal or medical advice.