Recalls / 2024-11-14

woom Bikes USA Recalls Children's OFF, OFF AIR and ORIGINAL 6 Bicycles Due to Fall and Crash Hazards

25043 · Recalled 2024-11-14 · CPSC page

The recalled cranks have no space between the well with the woom logo and the pedal thread

Description

This recall involves the ORIGINAL 6 bicycles from model years 2016 to 2020 and OFF 5 & OFF AIR 5 and OFF 6 & OFF AIR 6 bicycles from model years 2019 to 2020. The bikes are designed for children between 10 and 14 years old. "woom" is displayed on the sides of the downtube in white letters. It is also visible on the front of the headtube. The ORIGINAL 6 bikes were sold in red, green, blue, purple, and yellow colors. The OFF mountain bikes were available in black frames with silver forks.

Hazards

The crank can break, due to fatigue fractures, causing the rider to lose control, posing fall and crash hazards.

Reported injuries

The firm has received five reports of the crank breaking, including one report of an injury to a child.

Remedy

Consumers should immediately stop using the recalled bicycles and contact woom bikes USA for instructions on how to get a free replacement crankset. Consumers can use the online crank checker tool found at woom.com to determine if their bicycle is affected by the recall. Consumers with affected cranksets will be sent a free replacement that must be installed by a bike repair technician at their preferred bike shop. Reimbursement in the way of a check will be issued for the consumer's crank replacement expense upon submission of the repair receipt. All known purchasers are being contacted directly by woom.

Products

Name	Model	Units
woom bicycles OFF 5, OFF AIR 5, OFF 6, OFF AIR 6, and ORIGINAL 6		About 2,500

Parties

Importer: woom Bike USA LLC, of Austin, Texas
Made in: Cambodia
Sold at: $900.

Consumer contact

woom Bikes USA toll-free at 855-966-6872 from 8 a.m. to 5 p.m. CT, Monday through Friday, or email at productsafetyUS@woom.com, or online at https://faq.us.woombikes.com/category/88-recall-notice or www.woom.com/en_US/ and click on "Safety and Recalls" at the bottom of the page and to register for the recall using the online crank checker tool.

More images

Recalled OFF 5 – Black with silver carbon front fork, 24-inch wheels

Recalled OFF 6 – Black with silver carbon front fork, 26-inch wheels

Recalled OFF AIR 5 – Black with silver suspension front fork, 24-inch wheels

Recalled OFF AIR 6 – Black with silver suspension front fork, 26-inch wheels

Source: CPSC recall 25043. Inclusion in this database is not legal or medical advice.